Return & Refund Policy

Last Updated: January 30, 2026

At BuyNearby, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines how we handle returns, refunds, and exchanges for products purchased through our platform.

1. Return Window

You may return most items within 30 days of delivery for a full refund or exchange, provided they meet our return conditions.

• Standard Items: 30-day return window
• Perishable Items: Must be reported within 24 hours of delivery
• Special Orders: May have different return policies (specified at purchase)

2. Return Conditions

To be eligible for a return, items must:

• Be in original condition and packaging
• Include all original tags, labels, and accessories
• Not be used, worn, or damaged
• Include proof of purchase (order confirmation or receipt)

3. Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Perishable goods (fresh food, flowers, plants) - unless damaged or defective
• Personal care items (cosmetics, hygiene products) - if opened
• Custom or personalized items
• Gift cards and digital products
• Items marked as "Final Sale" or "Non-Returnable"

4. How to Initiate a Return

To start a return:

1. Contact the Store: Reach out to the store where you purchased the item through your order details page
2. Provide Information: Include your order number, item details, and reason for return
3. Get Authorization: Wait for the store to approve your return request
4. Return the Item: Follow the store's instructions for returning the item

Note: Each store on BuyNearby may have specific return procedures. Please check with the individual store for their preferred return method.

5. Return Shipping

• Defective or Wrong Items: Store covers return shipping costs
• Change of Mind: Customer is responsible for return shipping costs
• Local Returns: Many Calgary stores accept in-person returns at their location

6. Refund Process

Once your return is received and inspected by the store:

• Approval: You'll receive an email notification when your return is approved
• Processing Time: Refunds are processed within 5-7 business days
• Refund Method: Refunds are issued to your original payment method
• Delivery Fee: Original delivery fees are non-refundable unless the item was defective or incorrect

Processing Timeline:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 3-5 business days

7. Exchanges

If you need to exchange an item for a different size, color, or variant:

1. Contact the store to check availability
2. Return the original item following the return process
3. Place a new order for the replacement item

Note: We recommend placing the new order after your return is approved to ensure availability.

8. Damaged or Defective Items

If you receive a damaged or defective item:

• Report Immediately: Contact the store within 48 hours of delivery
• Provide Photos: Take clear photos of the damage or defect
• Keep Packaging: Retain all original packaging for inspection
• Full Refund: You'll receive a full refund including delivery fees

9. Wrong Item Received

If you receive the wrong item:

• Contact the store immediately through your order page
• Do not use or open the item
• The store will arrange pickup or return shipping at no cost to you
• You'll receive the correct item or a full refund

10. Perishable Items

For fresh food, flowers, and other perishable items:

• Quality Issues: Must be reported within 24 hours of delivery
• Photo Evidence: Required for quality claims
• Resolution: Refund or replacement at store's discretion
• No Return Required: Perishable items typically don't need to be returned

11. Partial Refunds

Partial refunds may be granted in the following situations:

• Item shows obvious signs of use
• Item is returned more than 30 days after delivery
• Item is missing parts or accessories
• Item is not in original condition or packaging

12. Late or Missing Refunds

If you haven't received your refund after the processing period:

1. Check your bank account or credit card statement
2. Contact your bank or credit card company (processing may take time)
3. Contact us at support@buynearby.store if the issue persists

13. Store-Specific Policies

Individual stores on BuyNearby may have additional return policies or restrictions. These will be:

• Displayed on the store's page
• Included in your order confirmation
• Communicated before purchase for special items

Important: Store-specific policies take precedence over this general policy when more restrictive.

14. Cancellations

You may cancel your order before it's confirmed by the store:

• Before Store Confirmation: Full refund, no questions asked
• After Store Confirmation: Contact the store to request cancellation
• After Shipment: Follow the return process once delivered

To cancel an order, visit your order details page and click "Request Cancellation" or contact the store directly.

15. Restocking Fees

Most items can be returned without a restocking fee. However, some stores may charge a restocking fee for:

• Large or bulky items
• Special order items
• Electronics (if opened)

Any applicable restocking fees will be communicated before you complete the return.

16. Contact Information

For questions about returns or refunds:

• Email: support@buynearby.store
• Phone: +1 (218) 504-1192
• Hours: Monday-Friday, 9 AM - 6 PM MST
• Order Page: Use the "Contact Store" button on your order details

17. Dispute Resolution

If you have a dispute regarding a return or refund:

1. First, try to resolve the issue directly with the store
2. If unresolved, contact BuyNearby support at support@buynearby.store
3. We'll mediate between you and the store to find a fair solution
4. Our goal is to ensure customer satisfaction while being fair to our store partners

18. Changes to This Policy

We may update this Return & Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

19. Governing Law

This Return & Refund Policy is governed by the laws of Alberta, Canada. Any disputes will be resolved in the courts of Calgary, Alberta.

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